Welcome on the XENIALAB facebook Page
La XCally rappresenta la soluzione professionale di Contact Center per Asterisk®. E' composto dai seguenti elementi principali ottimizzati per il tuo centro servizi:
1. XCally Telephone Bar: una barra telefonica per massimizzare la user experience degli operatori multiskill, inbound e outbound.
2. XCally Web Manager GUI: l'interfaccia Web che consente di configurare gli agenti, il routing delle chiamate, la rubrica condivisa, le numerazioni e molto altro ancora...
3. XCally Web and Mobile Reports: offre Tabelle, Grafici e Pannelli per l'analisi Off-time e Real-time su Web e Mobile Tablets
Web Call: canale di comunicazione inbound per ricevere chiamate seamless via web
xCALLYmpp: Messaging Presence Panel. La soluzione di Social Customer Care per interagire con Facebook, Google+ e altri strumenti di Chat
More details on www.xcally.com
Xenialab è specializzata nello sviluppo di applicazioni avanzate sulle piattaforme Apple iPhone, iPad, Google Android e Windows Phone
More details on www.xenialab.com/mobile
Hand4Shake è la soluzione Enterprise Social Voice di Xenialab
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No VoIP Clients needed: Hand4Shake Web Call is totally Web based. You do not need any kind of external VoIP Client, just a web browser using Flash or JavaScript. It’ so simple and seamless! |
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Power Customer engagements: your potential customers will be happy to contact you using the Hand4Shake Web Call channel. It is really simple to use and it is totally FREE of Charge for them! |
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Emails and Newsletters: you just need to add an hyperlink on your email signature or newsletter, so to redirect your prospects to the Hand4Shake Web Call widget. Simple and Effective! |
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Survey and Customizations: Hand4Shake Web Call can be customized according to your needs. For instance we can fit the web widget to call an IVR so to press the buttons 1 to 5 for selecting survey options and more… |
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Enterprise and Retail Social Integration: Hand4Shake can be suited for the most popular CMS (i.e. WordPress, Joomsocial, Drupal, etc…) so to offer a multiuser web site experience. Each Web instance is logged and managed as a dedicated instance, so to get the best performance in a social multi-users environment. |
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Customer Care integrated: using Hand4Shake together with the xCALLY solution you will benefit from a real Web Communication Channel for your customer care offer. |
Contattaci: il nostro Team sarà lieto di valutare le tue esigenze e proposte di collaborazione
